Privacy Policy

Effective Date: April 9, 2026 — Last Updated: April 9, 2026

1. Introduction

Watkins Plumbing Inc. ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at watkinsplumbing.net (the "Site") or use our plumbing services.

2. Information We Collect

Information You Provide

When you fill out a contact form, book a diagnostic visit, or otherwise interact with our Site, we may collect:

• Name (first and last)
• Phone number
• Email address
• City or service location
• Description of your plumbing issue or service request

Information Collected Automatically

When you visit our Site, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website or search terms used
• Device type (mobile, desktop, tablet)

3. How We Use Your Information

We use the information we collect to:

• Respond to your service requests and inquiries
• Schedule appointments and provide plumbing services
• Send follow-up communications about your service
• Improve our website and user experience
• Analyze website traffic and usage patterns
• Comply with legal obligations

4. Cookies and Tracking Technologies

Our Site may use cookies and similar tracking technologies to enhance your browsing experience. These include:

• Essential cookies: Required for the Site to function properly
• Analytics cookies: Help us understand how visitors interact with our Site
• Marketing cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. Disabling cookies may affect your experience on our Site.

5. Analytics

We may use third-party analytics services (such as Google Analytics) to collect and analyze information about how visitors use our Site. These services may collect information about your use of the Site, including your IP address, which is transmitted to and stored by the analytics provider. This information is used to evaluate website usage, compile reports, and help us improve the Site.

6. Third-Party Services

We may use the following third-party services that may collect or process your data:

• Netlify: Hosts our website and processes form submissions
• Google Analytics: Website traffic analysis
• Google Fonts: Web font delivery
• Hearth: Financing options for plumbing services

7. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist in operating our website and business
• When required by law or to comply with legal proceedings
• To protect our rights, privacy, safety, or property

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including SSL encryption for data transmission and secure form handling through Netlify. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal information
• Opt out of marketing communications
• Request a copy of your data in a portable format

California residents may have additional rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, please contact us using the information below.

10. Children's Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child under 13, please contact us and we will promptly remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: